Shipping policy

Last Updated: September 2, 2026

We ship to addresses within the United States. Due to the nature of our products, some items may have shipping restrictions to certain states or regions.

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day. During peak seasons (fall/winter), processing may take up to 5 business days.

We offer the following shipping options:

Standard Ground (USPS/UPS) — Estimated delivery 5–7 business days. Cost is calculated at checkout.

Expedited Shipping (UPS 2-Day) — Estimated delivery 2–3 business days. Cost is calculated at checkout.

Local Delivery (Truckee–North Tahoe) — Estimated delivery 1–2 business days. Flat rate of $15 or FREE on orders over $150.

Local Pickup (Olympic Valley) — Same day or next day pickup. FREE.

Free Shipping is available on orders over $99 (excluding firewood and oversized items) shipped via Standard Ground within the continental U.S.

Firewood, bulk kindling, and heavy fire pit accessories are available for local delivery only within the Truckee, North Tahoe, and Sierraville areas. Firewood is delivered via our company truck on scheduled delivery days (Tuesday, Thursday, Saturday). Customers outside our local delivery zone may purchase fire starters, tools, and accessories that ship via standard carriers. Oversized items such as fire pit tables, pizza ovens, and log racks ship via UPS Freight or LTL carrier. Delivery includes curbside drop-off only. Additional fees apply for liftgate service or inside delivery.

Once your order ships, you will receive an email with a tracking number. You can track your shipment via the carrier's website or through your Shopify account.

Lost Packages: If your tracking shows "delivered" but you have not received your package, contact the carrier first, then email us at info.crosscheck.best within 5 business days.

Damaged Packages: If your package arrives damaged, refuse delivery if possible and contact us immediately with photos.

Incorrect Address: Please verify your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply for re-shipment.

At this time, we do not ship outside the United States. This includes Canada and U.S. territories such as Puerto Rico and Guam.

Operating from the Sierra Nevada, we are subject to winter weather conditions. During heavy snowstorms or road closures, deliveries may be delayed. We will notify you via email if your shipment is affected.

For shipping questions, email info.crosscheck.best or call (530) 781-4235.

Last Updated: September 2, 2026

Cross Check Services LLC
1264 Lanny Lane
Olympic Valley, CA 96146
United States

Monday–Saturday: 5:00 AM – 6:00 PM PST
Sunday: Closed
Holiday Hours: May vary; check website announcements.

Email: info.crosscheck.best
Phone: (530) 781-4235
Website: crosscheck.best
Business Mailing Address: P.O. Box 3713, Olympic Valley, CA 96146

Email: We aim to respond within 24 business hours.
Phone: Available during business hours. If we miss your call, please leave a voicemail and we will return your call within 1 business day.

Orders placed for local pickup can be collected at our Olympic Valley location. Please wait for the "Ready for Pickup" email before visiting. Bring a valid ID and your order confirmation.

For wholesale pricing, contractor accounts, or bulk firewood orders, please email info.crosscheck.best with "Wholesale Inquiry" in the subject line.

For urgent forestry, fuel reduction, or wildfire mitigation inquiries, please call (530) 581-4225 (our forestry operations line) or visit our main website.