Refund policy

Last Updated: September 2, 2026

Overview

At Cross Check Services LLC, we stand behind the quality of our forest products and outdoor gear. If you are not completely satisfied with your purchase, we are here to help.

Return Window

You have 30 calendar days from the date of delivery to return an item for a full refund or exchange. After 30 days, all sales are final.

Eligibility for Returns

To be eligible for a return, your item must be:
  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:
  • Firewood, kindling, fatwood, and other combustible materials once delivered or shipped.
  • Gift cards.
  • Downloadable software or digital products.
  • Items marked as "Final Sale" or "Clearance."
  • Personalized or custom-made products.
  • Items damaged due to misuse, negligence, or improper storage.

Return Process

  1. Contact us at info.crosscheck.best or call (530) 781-4235 to initiate a return.
  2. Provide your order number and reason for return.
  3. We will provide a Return Merchandise Authorization (RMA) number and return instructions.
  4. Ship the item back to:
    Cross Check Services LLC — Returns
    1264 Lanny Lane, Olympic Valley, CA 96146
  5. You are responsible for paying return shipping costs. Shipping costs are non-refundable.

Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • If you haven’t received your refund after 10 business days, contact your credit card company or bank, then email us at info.crosscheck.best.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us with photos of the damage within 48 hours of delivery.

Damaged or Defective Items

If your order arrives damaged, please email info.crosscheck.best within 48 hours with photos of the damaged item and packaging. We will arrange a replacement or full refund at no additional cost.

Local Pickup Returns

For orders picked up locally in the Truckee–North Tahoe area, returns must be brought back to our Olympic Valley location during business hours (Mon–Sat, 5:00 AM – 6:00 PM) with proof of purchase.